Privacy Policy

At Cloakscreen, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our anti-cheat technology services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Sign up for our newsletter
• Request customer support
• Participate in surveys or promotions
• Contact us through our website

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Billing information
• Company name and role
• IP address

Usage Data

We automatically collect certain information when you visit, use, or navigate our website or services. This information does not reveal your specific identity but may include:

• Device and browser information
• IP address
• Operating system
• Browser type and version
• Pages visited and time spent
• Referring website
• Click patterns

Integration Data

When you integrate our anti-cheat technology into your platform, we collect technical information necessary for the service to function properly, including:

• Domain information
• API usage statistics
• Error logs
• Performance metrics

Data Collected by Cloakscreen Technologies, LLC (End-User Data)

When our Services are implemented on our customers' websites or applications ("Customer Platforms"), our technology collects certain information about the end-users interacting with those platforms to detect and prevent automated threats like scraping and bot activity. This data may include:

• IP addresses
• Browser and device characteristics (e.g., user agent, screen resolution)
• Interaction patterns (e.g., mouse movements, keystrokes, timing)
• Referrer information
• Session identifiers

For this End-User Data, Cloakscreen generally acts as a data processor on behalf of our customers, who are the data controllers. Our processing is governed by our agreements with our customers, including our Data Processing Addendum (DPA). End-users should refer to the privacy policy of the specific Customer Platform they are visiting for information on how their data is handled by the data controller. We use this data solely to provide and improve our security services for that customer and do not use it for other purposes like cross-context behavioral advertising.

How We Use Your Information

We use the information we collect for various business purposes, including:

To Provide and Maintain Our Services

• Process transactions and manage your account
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns and trends
• Detect and prevent fraudulent or unauthorized access

To Improve Our Services

• Develop new products, services, and features
• Enhance existing features and functionality
• Analyze the effectiveness of our marketing campaigns

To Communicate With You

• Send administrative information, such as updates to our terms and policies
• Provide information about your account or subscription
• Send marketing and promotional communications (with your consent)
• Respond to your comments, questions, and requests

How We Share Your Information

We may share your information in the following situations:

With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

With Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

With Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of such a transaction.

Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Our legal basis for such transfers may include your consent, the necessity of the transfer for the performance of a contract with you, or the implementation of pre-contractual measures taken at your request. For transfers from the European Economic Area (EEA), the UK, and Switzerland, we may rely on mechanisms like the Standard Contractual Clauses approved by the European Commission.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

Region-Specific Privacy Rights

For Residents of the European Economic Area (EEA), UK, and Switzerland

If you are a resident of the EEA, UK, or Switzerland, you have certain data protection rights under the General Data Protection Regulation (GDPR) or applicable local laws. Cloakscreen Technologies, LLC endeavors to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. The legal bases for processing your personal data include your consent, the performance of a contract with you, compliance with our legal obligations, and our legitimate interests (e.g., to provide and improve the Services, prevent fraud). If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

Please note that we may ask you to verify your identity before responding to such requests. You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

For Residents of California (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights include:

• Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, and the categories of third parties to whom we disclose personal information.
• Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us, subject to certain exceptions.
• Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale/Sharing: We do not "sell" or "share" (as defined by CCPA/CPRA) personal information in the traditional sense. However, our use of certain third-party analytics and advertising cookies may be considered "sharing" under California law. You can opt-out of this activity via our cookie consent manager or by enabling Global Privacy Control (GPC) signals in your browser.
• Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA/CPRA.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.

We do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age.

Cookie Policy

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. identifier. We obtain your consent for non-essential cookies via the cookie banner presented during your first visit and allow you to manage your preferences.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

Automated Decision-Making

Our Services employ automated processes to analyze user behavior and identify potentially malicious or automated activity (like bots or scrapers) on Customer Platforms. This may result in automated decisions, such as challenging or blocking access for certain users to protect the Customer Platform. These decisions are based on patterns and indicators associated with non-human behavior. If you believe you have been incorrectly affected by such an automated decision on a Customer Platform, please contact the administrator of that platform. As a processor, Cloakscreen acts upon the instructions of its customers regarding the handling of such events.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Cloakscreen Technologies, LLC
Email: [email protected]
Address: 1317 Edgewater Dr #1129, Orlando, FL 32804, USA